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22, Jan 2025

Selecting Top Rated Managed Services for Salesforce in 2025

Managing your Salesforce instance well can be a complex and time-consuming task. By outsourcing to a managed services provider, you can offload the burden of updates, maintenance, and user support, allowing you to focus on your core business.

Managed services consultant on computer

Selecting Top Rated Managed Services for Salesforce in 2025

Managing your Salesforce instance well can be a complex and time-consuming task. By outsourcing to a managed services provider, you can offload the burden of updates, maintenance, and user support, allowing you to focus on your core business.

This article will explore the benefits of Salesforce managed services, key components to consider, and how to select the right provider.

Key Takeaways

  • Salesforce managed services provide ongoing support and optimisation, allowing businesses to focus on their core strengths while maintaining efficient operations.
  • Key benefits of managed services include cost efficiency, proactive maintenance, and scalability, which help businesses maximise their Salesforce investment.
  • When selecting a managed services provider, it is essential to evaluate their expertise, customisation capabilities, and client testimonials to ensure alignment with business objectives.
  • Looking for a Managed Services provider for Salesforce? Click here.

Understanding Managed Services for Salesforce

What are Managed Services?

Managed services offer ongoing support, proactive improvements, and user assistance to optimise your Salesforce platform. This comprehensive solution acts as an extension of your internal team, providing continuous support, guiding change management, conducting regular assessments, and adapting to your evolving business needs.

Managed service providers can also assist with requirements gathering and business process reviews to ensure your Salesforce aligns with your organisational goals.

Why do Businesses Need it?

Managed services enable organisations to maximise their Salesforce investment while benefiting from the expertise and best practices of experienced Salesforce consultants. By outsourcing Salesforce management to experts, businesses can increase efficiency and save time.

Key Benefits of Salesforce Managed Services

 

Managed services lead to better business outcomes and enhanced customer experience. By optimising and maintaining the Salesforce platform, you can increase your return on investment and ensure that Salesforce operates with best practice.

Cost Efficiency

By eliminating the need to hire, train, and retain specialised tech resources, businesses often experience significant business cost savings as they only pay for the services they need. This makes managed services a cost-effective option for businesses aiming to optimise budgets and resources as they save on hiring full-time in-house experts.

Proactive Maintenance

Regular health checks, security reviews, system audits and recommendations are critical components of proactive maintenance in Salesforce managed services. These checks help identify areas of improvement and maintain business security. Proactive maintenance prevents disruptions and ensures continuous optimisation by addressing issues early.

Scalability and Flexibility

With managed services, businesses can adjust resources based on evolving needs. This ability to modify service levels easily enables companies to respond quickly to market changes and optimise their budgets. Flexible engagement models from Salesforce partners allow businesses to scale their Salesforce environment efficiently and cost-effectively.

Core Components of Salesforce Managed Service Delivery

To maximise the value of your Salesforce investment, a comprehensive managed service offering should include the following key components:

Administration and Support

Ongoing user support and training ensure the effective utilisation of Salesforce. Daily support activities include incident correction, problem-solving, change requests, and release management.

Customisation and Development

Customisation and salesforce development services focus on tailoring Salesforce to meet specific business requirements. These services involve developing custom applications and integrating various processes to enhance functionality.

Data Management

Services such as data migration, cleaning, and ongoing quality assessments are essential for maintaining accurate and useful data within Salesforce. This is one of the most important benefits of managed services as effective data management empowers business leaders to make informed decision-making, leading to more reliable and efficient business operations.

If you were to hire people internally to do these jobs, then these skills might sit with a myriad of people. With managed services, you'll get access to a Salesforce team that will make your Salesforce investment work for you. Whether it's Salesforce developer, consultant, or architect skills you need, your managed services provider will make sure you have the right Salesforce solution to meet your business goals.

Enhancing Salesforce Performance with Managed Services

 

Once a part of your team, your Salesforce consultant will identify vulnerabilities, enhance security, and provide strategic improvements, boosting Salesforce reliability and efficiency.

Optimisation

By aiming to maximise your Salesforce CRM performance and results, they'll practice optimisation techniques such as implementing caching strategies and creating custom indexes for commonly queried fields to help accelerate data access and reduce retrieval times.

Integration with Third-Party Tools

Salesforce integration services are vital for synchronising data between Salesforce and external systems. By integrating Salesforce with tools like ERP or marketing automation platforms, your Salesforce consultant can optimise data flow and streamline workflows.

 

Regular Updates and Enhancements

You will also benefit from the latest features and functionalities from Salesforce's tri-annual update releases which need to be manually delivered.

Training and User Adoption

With ongoing user training at hand, you should notice an increase in productivity as teams learn to effectively utilise Salesforce features and understand new processes in Salesforce.

Cost of Managed Services

The cost of Salesforce managed services can vary significantly based on the provider, the scope of services, and the level of expertise required. Managed services providers typically offer flexible pricing models to accommodate different business needs and budgets, ensuring that companies can find a solution that fits their financial constraints while receiving high-quality support.

Want to discuss managed services for your organisation? Click here.

Pricing Models and Options

Managed services providers use several pricing models to cater to diverse client requirements:

  • Hourly or Daily Rates: This model charges clients based on the number of hours or days worked by the managed services team. It is ideal for businesses that need occasional support or have short-term projects.
  • Monthly or Annual Retainer Fees: Clients pay a fixed fee for a specific period, usually a month or a year, regardless of the number of hours worked. This model provides predictable costs and is suitable for businesses requiring consistent, ongoing support.
  • Project-Based Fees: This model charges a fixed fee for a specific project or scope of work. It is beneficial for businesses with well-defined projects that need expert assistance to complete.
  • Tiered Pricing: Different levels of service are offered at varying price points, allowing clients to choose the level of service that best fits their needs and budget. This model provides flexibility and scalability, enabling businesses to adjust their service levels as their needs evolve.

By understanding these pricing models, businesses can select a managed services provider that aligns with their financial and operational requirements, ensuring they receive the necessary support without overspending.

If you want to discuss what model is right for you, then click here.

Choosing the Right Salesforce Managed Services Provider

 

Comprehensive support across the entire Salesforce platform ensures ongoing maintenance, proactive improvements, and user assistance. To maximise these benefits of Salesforce managed services, you must carefully evaluate providers based on their expertise, experience, customisation capabilities, and client testimonials. A strategic approach will align your Salesforce investment with your business objectives.

Evaluating Expertise and Experience

Assessing the provider’s Salesforce specialisation and technical knowledge depth is crucial for effective service delivery, especially when considering the Salesforce instance and Salesforce partner.

Customisation Capabilities

Choosing a provider that can offer tailored solutions specifically to your business requirements is equally important. Customisation capabilities ensure the Salesforce instance meets unique business needs and adapts to changing requirements.

Client Testimonials and Case Studies

Client feedback is vital for evaluating a provider’s reliability and service quality. Reviewing client testimonials and case studies provides valuable insights into the experiences of other businesses with the provider, helping you make an informed decision.

Summary

In conclusion, Salesforce managed services offer comprehensive support and innovative solutions that enhance the performance and efficiency of the Salesforce environment.

By leveraging managed services, businesses can achieve cost savings, proactive maintenance, scalability, and continuous improvement.

Selecting the right managed services provider ensures alignment with business goals and maximises the return on Salesforce investments. Embrace the power of Salesforce managed services to stay ahead in the competitive landscape.

Click here to explore our managed services offering.

Frequently Asked Questions

What are Salesforce managed services?

Salesforce managed services encompass the continuous management, support, and enhancement of your Salesforce environment to ensure optimal performance and efficiency. This approach enables businesses to leverage their Salesforce investment more effectively.

Why do businesses need managed services?

Businesses need managed services to enhance efficiency and save time, enabling them to concentrate on their core activities while ensuring optimal performance of their systems.

How do managed services ensure cost efficiency?

Managed services ensure cost efficiency by reducing the need for in-house hiring and training of specialised personnel, ultimately lowering operational costs. This approach allows organisations to allocate resources more effectively while accessing expert services.

What are the key components of Salesforce managed services delivery?

The key components of Salesforce managed services delivery are administration and support, customization and development, and data management. These elements ensure a comprehensive approach to optimising Salesforce functionality.

How do I choose the right Salesforce managed services provider?

To choose the right Salesforce managed services provider, assess a Salesforce partner's expertise, experience, customisation capabilities, and client testimonials. This thorough evaluation will help you make an informed decision.

 

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