Introduction

We are Solution Junkies, a private limited company (09820869) based at Evolution House, Delft Way, Norwich, Norfolk, England, NR6 6BB.

This Privacy Notice outlines how we use, share, and store the personal data provided to us, this includes client contact information and any personal details provided via our website. We decide on the means and purposes for processing this data and this makes us the data controller.

Conversely, when providing our services for clients, we act as a data processor only; we do not decide the means and purposes for this processing and act only on instruction. This processing is not covered in this Privacy Notice, each client should provide their own privacy information which covers any processing we undertake on their behalf.

How we collect personal information about you?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To enter into a contract for our services
To manage our delivery of services to you
To provide feedback or enquire about our services
To respond to requests and inquiries submitted through our “Contact Us” form
To review and consider submitted job applications and CVs

We also receive personal information indirectly as follows:

We may receive your name, job title and contact details from our partners, where they have identified you as a potential client using publicly available sources (eg: LinkedIn)
We receive analytics information from Google Analytics about your use of our website

The type of personal information we collect

We currently collect and process the following information:

Client contact names, job titles and contact details
Content of current and prospective client messages including content provided via forms on our website
Analytics information for people using our website, this may include IP address and device identifiers
Applicant data in relation to future positions, including CVs and contact details

How we use the personal information and our legal basis for processing

Contract – we process information under the contract legal basis in order to:

Provide our services to the organisation you represent
Manage our arrangement with you and invoice for our services
Engage sub-processors to deliver our services to you
Address feedback and enquiries about our services
Review and consider job applications and CVs for advertised positions

Legitimate Interest – we process information under the legitimate interest legal basis in order to:

Incentivise sales and promote our services
Source prospective clients through our partners
Provide an internal communication channel to support the delivery of our services to you
Provide a website ‘contact us’ form, so you can get in touch with us
Respond to requests and inquiries submitted to us through email or our “Contact Us” form
Provide basic website functionality
Review and consider job applications and CVs for future positions

Consent – we rely on the consent legal basis to:

Use analytics information to understand how our website is being used, this is so we can ensure it continues to meet our clients’ needs

Who has access to your personal information?

Contract – we process information under the contract legal basis in order to:

Provide our services to the organisation you represent
Manage our arrangement with you and invoice for our services
Engage sub-processors to deliver our services to you
Address feedback and enquiries about our services
We will only share personal data with relevant recipients, such as our employees, service providers, and partners, where necessary to fulfill the purposes outlined in this policy and in compliance with UK GDPR.

Legitimate Interest – we process information under the legitimate interest legal basis in order to:

Incentivise sales and promote our services
Source prospective clients through our partners
Provide an internal communication channel to support the delivery of our services to you
Provide a website ‘contact us’ form, so you can get in touch with us

Consent – we rely on the consent legal basis to:

Use analytics information to understand how our website is being used, this is so we can ensure it continues to meet our clients’ needs

How we store and dispose of your personal information

We may transfer your personal data outside the UK, including to countries that do not have an adequacy decision from the UK government. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses (SCCs). You can contact us at [insert email] to request more details on these safeguards

Where we have a contract with you, we will generally keep your contact information and correspondence for a period of 10 years following contract end. Other data is held for shorter timeframes, for example, website contact us forms are held for 12 months and prospective client details are held for 2 years.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

When establishing and/or reviewing retention periods, the following are considered:

The objectives and requirements of the company
The type of personal data in question
The purpose(s) for which the data in question is collected, held, and processed
The company’s legal basis for collecting, holding, and processing that data
The category or categories of data subject to whom the data relates

When the retention period has expired and we no longer need your data, we will dispose of it by securely deleting it from electronic sources and shredding any hardcopy.

Where we engage a sub-processor to support us in delivering against your contract, they are bound by our retention limits and by strict contract terms to keep your data safe and secure.

What rights do you have?

Under data protection law, you have a number of rights including:

Access – You have the right to ask us for copies of your personal information.
Rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Erasure – You have the right to ask us to erase your personal information in certain circumstances.

Restrict processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Withdraw consent – You have the right to withdraw your consent where we are relying on this for processing, this will not affect anything that has previously been done under this consent.

You also have rights in relation to automated decision making (including profiling), however Solution Junkies does not undertake any of this type of processing.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@solutionjunkies.co.uk if you wish to make a rights request or query our use of your data. We have an external Data Protection Officer details as follows:
DataCo International UK Limited, Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL
Email address: privacy@dataguard.co.uk
Telephone number: +44 2035146557 

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with our use of your data or are unsatisfied with our response to a related complaint; see Make a complaint | ICO for more details

Changes to the privacy notice

This Privacy Notice is reviewed regularly to ensure that it reflects how we use your information. When minor changes are made, we will post the updated Privacy Notice on our website; we will notify you of any substantive changes by email or post.