We are Solution Junkies, a private limited company (09820869) based at Carrington Accountancy, Birchin Court, 20 Birchin Lane, London, EC3V 9DU.
This Privacy Notice outlines how we use, share, and store the personal data provided to us, this includes client contact information and any personal details provided via our website. We decide on the means and purposes for processing this data and this makes us the data controller.
Conversely, when providing our services for clients, we act as a data processor only; we do not decide the means and purposes for this processing and act only on instruction. This processing is not covered in this Privacy Notice, each client should provide their own privacy information which covers any processing we undertake on their behalf.
How we collect personal information about you?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To enter into a contract for our services
- To manage our delivery of services to you
- To provide feedback or enquire about our services
We also receive personal information indirectly as follows:
- We may receive your name, job title and contact details from our partners, where they have identified you as a potential client using publicly available sources (eg: LinkedIn)
- We receive analytics information from Google Analytics about your use of our website
The type of personal information we collect
We currently collect and process the following information:
- Client contact names, job titles and contact details
- Content of current and prospective client messages including content provided via forms on our website
- Analytics information for people using our website, this may include IP address and device identifiers
How we use the personal information and our legal basis for processing
Contract – we process information under the contract legal basis in order to:
- Provide our services to the organisation you represent
- Manage our arrangement with you and invoice for our services
- Engage sub-processors to deliver our services to you
- Address feedback and enquiries about our services
Legitimate Interest – we process information under the legitimate interest legal basis in order to:
- Incentivise sales and promote our services
- Source prospective clients through our partners
- Provide an internal communication channel to support the delivery of our services to you
- Provide a website ‘contact us’ form, so you can get in touch with us
Consent – we rely on the consent legal basis to:
- Use analytics information to understand how our website is being used, this is so we can ensure it continues to meet our clients’ needs
Who has access to your personal information?
Your personal information is available to our company Directors and to our associates who are working on your contract – access is limited to those with a genuine business need to know.
We may also share your information with cloud services we use to manage elements of our business, with sub-processors we engage to deliver our services to you, with our Accountant and with other professionals we engage to support us.
Where we do share your information, this is done under strict contract terms that protect your rights and the security of your data.
How we store and dispose of your personal information
Your information is securely stored within the UK.
Where we have a contract with you, we will generally keep your contact information and correspondence for a period of 10 years following contract end. Other data is held for shorter timeframes, for example, website contact us forms are held for 12 months and prospective client details are held for 2 years.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
When establishing and/or reviewing retention periods, the following are considered:
- The objectives and requirements of the company
- The type of personal data in question
- The purpose(s) for which the data in question is collected, held, and processed
- The company’s legal basis for collecting, holding, and processing that data
- The category or categories of data subject to whom the data relates
When the retention period has expired and we no longer need your data, we will dispose of it by securely deleting it from electronic sources and shredding any hardcopy.
Where we engage a sub-processor to support us in delivering against your contract, they are bound by our retention limits and by strict contract terms to keep your data safe and secure.
What rights do you have?
Under data protection law, you have a number of rights including:
Access – You have the right to ask us for copies of your personal information.
Rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Erasure – You have the right to ask us to erase your personal information in certain circumstances.
Restrict processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Withdraw consent – You have the right to withdraw your consent where we are relying on this for processing, this will not affect anything that has previously been done under this consent.
You also have rights in relation to automated decision making (including profiling), however Solution Junkies does not undertake any of this type of processing.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a rights request or query our use of your data.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with our use of your data or are unsatisfied with our response to a related complaint; see Make a complaint | ICO for more details.
Changes to the privacy notice
This Privacy Notice is reviewed regularly to ensure that it reflects how we use your information. When minor changes are made, we will post the updated Privacy Notice on our website; we will notify you of any substantive changes by email or post.