Salesforce Experience Cloud, Integrations and Managed Services enabled BCI to manage sustainable cotton production better globally and focus on their core mission.
The Challenge
The Better Cotton Initiative (BCI) is a global organisation dedicated to promoting sustainable cotton production. Their Better Cotton Platform (BCP) is a crucial tool for managing and documenting cotton volumes throughout the supply chain. BCI relies heavily on Salesforce to ensure the smooth operation of this platform and support their mission. However, their assurance process, crucial for verifying compliance with Better Cotton standards, was largely manual, relying on spreadsheets and email, creating inefficiencies and potential data quality issues. Since 2020, BCI has partnered with Solution Junkies to enhance their Salesforce platform through project implementations and ongoing managed services.
Recognising the need for a robust and adaptable system, BCI sought to optimise their use of Salesforce to better serve their stakeholders, advance their sustainability goals, and modernise their assurance program. They required seamless data exchange between systems, improved stakeholder engagement, streamlined internal processes, and a significantly enhanced assurance workflow.
The Solution
BCI partnered with Solution Junkies to enhance their Salesforce platform. Solution Junkies played a key role in developing integrations between Salesforce and the BCP, automating the crucial exchange of data between the two platforms. This involved custom development and configuration within the Salesforce environment, tailored to BCI's specific needs. Solution Junkies worked closely with the Assurance team to digitise and streamline their processes within Salesforce. This included custom development to manage data collection, automate seasonal setup, and integrate it with their traceability system.
Furthermore, Solution Junkies developed the My Better Cotton Community Portal with Experience Cloud to provide a central hub for stakeholder interaction and implemented integrations with Trakstar Learn to streamline training program management. Ongoing managed services ensure the platform remains optimised and up-to-date.
Solution Junkies' contributions to the BCI Salesforce platform include:
“Continuous Improvement is at the heart of everything we do in Better Cotton. We are thrilled about our new system that helps improve our knowledge and supports continuous improvement.
Manish Neupane
Assurance Manager
The Outcome
Through their partnership with Solution Junkies, BCI has a robust and adaptable Salesforce platform that supports their mission of sustainable cotton production on a global scale. The implemented solutions have demonstrably improved data management, stakeholder engagement, and internal efficiency, allowing BCI to focus on their core mission. The automated data exchange between systems has reduced manual effort and improved data accuracy, while the Community Portal has fostered stronger connections with stakeholders. The integration with Trackstar Learn has streamlined training processes, and the ongoing managed services provide peace of mind that the platform will continue to meet BCI's evolving needs.
The transformation of the assurance program has resulted in improved data structures and quality, a significant reduction in time to complete key assurance tasks, and enhanced data analysis and insights. This allows BCI to more effectively monitor compliance and drive continuous improvement in sustainable cotton production.
