Customer referral programs are a marketing strategy that incentivises customers to recommend products or services to their friends or family. It's often done by offering rewards, discounts or even freebies and helps use word of mouth advertising to turn satisfied customers into brand advocates.

This checklist will help you to automate your customer referral program using Salesforce.

Here's What You'll Learn

Identify your Advocates: Learn which Salesforce products you need to identify your prime customer referral candidates.
Finding the Right Outreach Avenue: Discover how to identify the ideal channel for your audience.
Incorporate AI: See how incorporating AI can help you to personalise your messages.

Download the Checklist

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Benefits of a Customer Referral Program

Lower Customer Acquisition Costs (CAC): Since you are leveraging existing customer relationships to drive people to your business, you'll often notice a lower CAC.
Better Brand Awareness: Products recommended to people by someone they trust are often held in higher esteem than those who aren't
Higher Conversion Rates: Customers referred by another person are more likely to convert, as they come with a built-in recommendation.
Improved Loyalty and Advocacy: These programmes can increase customer loyalty and advocacy since businesses usually offer something in return for the existing customer