At Solution Junkies, we move beyond "tech implementation". We deliver People Transformation - designing for Impact by Role, ensuring logic is built into the workflow. Not buried in a PDF. Here is how we have delivered this shift for clients:
Self-service & Guided Selling (Zoopla)
For Zoopla, the "customisation tax" was a fragmented customer journey that was restricted to 9-5 working hours and relied heavily on manual sales agent interactions. We delivered a scalable, 24/7 tiered customer experience model that moved the business toward "Auto-Pilot" with an end-to-end self-serve buying journey using Media Cloud and guided selling. This enabled customers to initiate purchases, manage marketing campaigns, and use dynamic pricing calculations with real-time inventory checks. The implementation utilised OmniScript and FlexCards for the user interface, supported by DataRaptors and Integration Procedures to handle complex data lookups. This created a scalable platform with a consistent customer experience from order to billing while removing capacity constraints.
Digital Renewals and Global Standardisation for the Lead-to-Order Lifecycle (Guiness World Records)
We partnered with Guinness World Records to move beyond manual, resource-heavy processes. By implementing Marketing Cloud and an Experience Cloud self-service portal, we enabled customers to renew licenses online without account manager intervention. We then rolled out Media Cloud globally to provide a structured product catalogue and guided workflows, ensuring consistent pricing and governance across all territories for the Lead-to-Order lifecycle.
Quote-to-Fulfilment Modernisation for Ad Ops (BBC Studios)
With the BBC Studios, we replaced fragmented, spreadsheet-based workflows with an integrated Media Cloud Ad Sales Management platform. By consolidating planning, pricing, and contracting into a single environment, we provided real-time visibility into campaign performance. This end-to-end automation allows their global teams to operate with stronger governance and structure, moving away from manual "offline" tracking.
Reducing Manual Operations for Fulfilment and Inventory Tracking (WPP SPAFAX)
At Spafax, we addressed the 'tax' of manual fulfilment and offline inventory tracking. Before our intervention, media plans acted as contracts with zero lifecycle visibility. We focused on removing the heavy reliance on individual expertise and fragmented spreadsheets, designing a path toward integrated data and consistent global processes.
Standardisation Across Brands (William Reed)
Scaling across multiple global brands often multiples the "customisation tax". For William Reed, we delivered Sales Ops standardisation. By creating a unified, automated framework, we allowed diverse teams to operate under one source of truth, shifting managers from inspecting activity to coaching through data.
The Result: Measurable Commercial Lift
By focusing on the "how" - the specific business rhythm of each partner, we don't just "go live". We achieve Commercial lift by transforming how the teams operate.
If you'd like us to help your team, speak to one of our Salesforce consultants.
