Salesforce Customer Story

How we Replaced 20+ CPQ Templates with One Salesforce System

Our client partnered with us to reimagine their CPQ quoting experience.

Agentforce revenue management
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Agentforce Revenue Management

IndustryEnergy & Utilities, B2B

The Challenge

Confronting Operational Complexity

Our client, a global leader in flare gas and emission measurement, specialises in ultrasonic flow meters designed for dynamic gas compositions. However, as the company expanded their quoting process became a bottleneck of manual work and complexity. The team faced three primary hurdles:

  • Templates Choice: Managing over 20 distinct CPQ templates across various regions and customer types created a disjointed sales experience.
  • Administrative Friction: The high-touch nature of tracking regional wording, diverse legal sections, and varying outcomes resulted in a heavy "administrative tax" on the sales team.
  • Brand Inconsistency: With multiple templates in circulation, maintaining global consistency in messaging and contractual compliance was an ongoing challenge.
Agentforce revenue management salesforce customer

Solution

A Unified Digital Architecture

Recognising the need for change, they partnered with Solution Junkies to reimagine their CPQ quotes, to ensure it mirrored their technical field expertise.

We designed a streamlined Salesforce CPQ environment that consolidated their global requirements, eliminated administrative friction and provided their international teams with a faster, more agile path to revenue:

  • Template Consolidation: We replaced the 20+ disparate quoting documents into a single, “intelligent” master template.
  • Dynamic logic: With implemented automated rules that instantly populate the correct regional wording and legal sections based on the specific quotation type.
  • User-centric Design: By stripping away manual complexity, we transformed the quoting process into a tool that works for the sales team, saving significant time and resources.

The Impact

Driving Global Efficiency

This implementation delivers immediate operational benefits across their international footprint:

  • Increased Productivity: By removing the "manual admin tax," teams can focus on technical solutioning rather than document administration.
  • Operational Simplicity: A unified system ensures that global updates to pricing or terms are handled in one place, eliminating the risk of conflicting versions.
  • Guaranteed Accuracy: Automated logic ensures that every quote, regardless of the region, meets their high standards for consistency and compliance.